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Privacy Policy

Thank you for visiting the CLINIQUE SANTÉ PREMIÈRE LIGNE website and for reviewing its privacy policy (hereinafter the Policy).

By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to your personal data and information being processed in accordance with it, where applicable.

This privacy policy consists of the following elements:

  1. Objectives of the privacy policy / scope and application
  2. The reasons why we collect your information / Effective date
  3. Methods of obtaining consent / how to obtain it
  4. Objectives of data collection / use of collected information
  5. Purposes of data processing / information retention
  6. Personal information collected / data security
  7. The processing methods used / information disclosures
  8. Terms and conditions, control of personal information / compliance with and enforcement of the law,
  9. Reasons for sharing personal information with third parties / commercial transfers
  10. Use of cookies and similar technologies / your rights and choices
  11. Retention of personal information.
  12. Person responsible for the protection of personal information
  1. Objectives of the privacy policy / scope and application

Respect for privacy and the protection of personal information are essential to us; therefore, through this Policy, we intend to protect them in accordance with applicable laws.

To ensure this protection, CLINIQUE SANTÉ PREMIÈRE LIGNE undertakes to collect, process and share information that identifies an individual only when the individual has consented to it, unless permitted or required by law, in which case your consent will not be necessary.

The purpose of this Policy is to inform users about the reasons for and the methods by which CLINIQUE SANTÉ PREMIÈRE LIGNE , or any person acting on its behalf, will collect and use their personal information. It is written in clear language to ensure informed consent from users.

For the purposes of this Policy, “personal information” means any information about an identifiable individual or information that can be used to identify an individual. Where possible, we will anonymize, pseudonymize, and/or aggregate this information so that it no longer identifies an individual.

  1. The reasons why we collect your information / Effective date

The personal information that is collected and used is used in particular for the following purposes:

  • to allow you to access and use the service properly;
  • in order to process your requests, including inquiries and reservations;
  • to allow you to apply for a posted position;
  • to allow you to subscribe to our newsletter or to an activity;
  • in order to address the issues reported to us by you, including troubleshooting, support, optimization and security breach reviews of the website or to restore lost data;
  • in order to evaluate, optimize and improve the content and functionality of the website;
  • in order to communicate with you regarding a request you have made or your experience with our services or website;
  • in order to offer you advertising content, including through “retargeting” (or “remarketing”), and to improve the content of our advertisements and our service so that they are better suited or of interest to you;
  • in order to track your use of the website’s features.

We only use personal information for the purposes for which it was collected.

  1. Methods of obtaining consent / how to obtain it

We are committed to obtaining consent before collecting an individual’s personal information. Consent may be explicit or implied and may be provided directly by the individual or by their authorized representative.

We prioritize obtaining explicit consent, whether verbal, electronic, or written. However, implied consent can be reasonably inferred from an individual’s actions or inaction. For example, providing a name and address to receive a publication or a name and telephone number to obtain an answer to a question is considered implied consent to the collection of information containing personal data. To determine the appropriate type of consent, we consider the sensitivity of the personal data involved, the purposes for which it is collected, and the reasonable expectations of an individual in a similar situation.

When you access this service, your computer and our server automatically exchange data. This exchange is necessary for the server to send you a file compatible with your computer equipment. The data exchanged is as follows:

  • your Internet service provider identification;
  • your IP address (a numerical address that allows you to precisely locate a computer connected to the Internet network, for example: 123.45.67.890);
  • the type of browser (e.g., Chrome, Safari, Firefox, Explorer) and operating system (e.g., Windows, Mac OS) you are using;
  • the pages you visit;
  • the date and time you access these pages;
  • the address of the referring site, if you are accessing this site from another website.

Most information automatically transmitted between computers does not reveal your identity. It is collected solely due to technological requirements inherent in browsing the internet. We retain this data for statistical purposes. It is used to count the number of visits and to identify the most frequently visited pages, the technology used by visitors, the addresses of referring sites, and the country of origin of visitors.

Use of cookies

Cookies are used to facilitate navigation on this service. These cookies do not collect any personal information about you. You can configure your browser to block cookies at any time. However, this may prevent you from accessing certain features of the site.

If you are using a computer in a public place or sharing a computer with other users, be sure to clear your browsing history before ending each session.

Using Google Analytics.

We use Google Analytics, a web analytics tool, on this website. Using cookies, Google Analytics collects non-personal information, but rather aggregated statistical data, to analyze how visitors use the website.

The information collected relates to your browsing activity on this site and is stored on servers located primarily in the United States. Google may disclose this information to third parties if legally required to do so or when these third parties process the data on its behalf.

The information collected by the tool includes, for example, the pages you visit, the date, time, duration, and frequency of your visits, as well as the links you click. Your computer’s operating system type and language, the name of your Internet service provider, and your geographic location (region) are also collected. Your IP address is also collected, but it is anonymized (truncated) to ensure the confidentiality of your information. Anonymizing an IP address prevents an internet user’s identity from being revealed through it.

Google uses the information collected only to produce statistics and reports on browsing on this site, which allows Suite B Stratégie to improve its electronic service delivery. Google will under no circumstances link the information collected on this site with any other data it holds.

If you wish, you can prevent Google from recording information about your browsing by installing the Google Analytics opt-out browser add-on on your computer .

Personal and confidential information

CLINIQUE SANTÉ PREMIÈRE LIGNE may also collect certain personal information about you, which may include, as applicable, your full name, postal address, email address, and telephone number that you voluntarily provide when using the website’s features, particularly when you apply for a job, register for an activity or our newsletter, and when you book your appointment. These features we use result in personal or confidential information about you being shared between the various service partners (web host, web developer, marketing agency, etc.). These partners will ensure the confidentiality of this information in accordance with applicable laws.

By using this service, you consent to the following information being exchanged between the service and our partners:

  • the answers to the questionnaires you will have filled out (for example, your first and last name, your telephone number, your email address, etc.);
  • your marketing preferences, for example, if you wish to receive marketing communications or newsletters from us.

If we want to use personal information for a new purpose, we will describe the intended use and ask for consent again.

It is not always possible, particularly in the context of a government request, to obtain an individual’s consent to collect, use, or disclose their personal information. We commit to never disclosing this type of information except in accordance with this Policy, unless required or permitted to do so by law.

  1. Objectives of data collection / use of collected information

The information collected is done so in accordance with the purposes and objectives set out in this privacy policy.

Here are some reasons why we collect your personal information:

  • manage our relationship with you;
  • personalize the delivery of our products and services;
  • keep a record of booking history and activity;
  • prevent fraud or manage risks;
  • to provide support and after-sales service for our products and services.

Marketing

We send you marketing communications using the data you have provided to us if you have made a purchase from us or have expressed a genuine interest in making a purchase, and if you have not opted out of receiving marketing communications, to the extent permitted by applicable law.

You can ask us to stop sending you marketing communications at any time by clicking the unsubscribe link at the bottom of each communication sent.

If you choose to stop receiving marketing communications, we will continue to carry out our other relevant activities using your personal information, including sending non-marketing messages, for example, a booking or registration confirmation.

  • To provide products and services : We will collect and process the data and information necessary to fulfill our mission and contractual obligations.
  • To ensure and improve these products and services : The data collected during your interactions with our services may be used for the purpose of analyzing and improving the operation of our products and services.
  • To develop new products and services, as well as for AI : The collected data may be used in a research and development framework to offer new products and services to our users, particularly through advertising and marketing messages. Furthermore, the collected and aggregated data may be processed by algorithms using artificial intelligence.
  • To offer personalized products and services : The collection and analysis of data generated by your interactions with our services allows us to develop and create products and services that are relevant to always best meet your expectations, in particular to plan adaptation measures for customers who require them.
  • To evaluate the performance of our products and services : Data is collected to gather information on the advantages and disadvantages of our products and services in order to assess them and address any issues as needed, particularly through surveys. This allows us to ensure the quality of our products and services and also facilitates risk management.
  • Images and sounds. Audiovisual data used to ensure the safety of our users, particularly at venues where events take place for which we are organizers or hosts.
  • To protect the privacy of our users. The data collected allows us to verify the identity and protect the privacy of people who communicate with us by telephone, electronically or otherwise.
  • To comply with legal obligations. Data is collected to comply with obligations arising from laws, regulations or international treaties.
  1. Purposes of data processing / information retention

CLINIQUE SANTÉ PREMIÈRE LIGNE may collect personal information in various forms, but will only do so by lawful means and solely for the necessary purposes disclosed to you, as described in this Policy, or when permitted or required by law. We retain personal information for a period of 2 years in accordance with the provisions of the law, either for:

  • to give you proper access to the service;
    ● to fully respond to your requests;
    ● to achieve the stated purposes;
    ● to offer its products and services;
    ● to observe its legal obligations;
    ● to resolve disputes;
    ● to apply the terms of any agreements we may have with you.

After this period, we ensure that they are anonymized or destroyed in order to protect them against unauthorized access or disclosure.

The personal information collected, as well as its sensitivity, may vary depending on the context of the interactions between you and CLINIQUE SANTÉ PREMIÈRE LIGNE . This is why it is our priority to inform you about the nature of the personal information we use.

We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to:

Name and contact details . First and last name, email address, postal address, telephone number and other similar data used to communicate with you.

Proof of identity . Passwords, password hints and other similar security information used to identify you and access your account.

Demographic data . Data about you such as your age, gender, country and language of communication.

Payment data . Data necessary for processing your payments, such as the payment instrument number (e.g., your credit card number) and the associated security code.

Subscription data . Information about your subscriptions relating to events, as well as newsletters and newsletter subscriptions that will be sent to you.

Images and sounds. Audiovisual data used to ensure the safety of our users, particularly at venues hosting cultural events for which we are organizers or hosts.

Interactions . Data relating to your use of the websites, platforms, and tools created. This is data that you provide in order to use the products. In other cases, such as error reports, it is data that we generate.

Other examples of interaction data that we collect include:

  • Data on websites visited and usage . For example:
    • Payment and account history . Data on the items you purchase and activities associated with your account.
    •  Problem solving and help data . Data you provide when you contact CLINIQUE SANTÉ PREMIÈRE LIGNE for help, including the products you use, and other information that helps us solve your problem.
  • Interests and preferences . Data about your interests and preferences, what interests you, what you like. Apart from the information you have explicitly provided, other data we collect sometimes allows us to define or infer your interests and preferences.
  • Content consumption data . Data on multimedia content (e.g., television, video, music, audio, books, applications and games) that you access through our products.
  • Searches and commands . Search queries and commands that you use when you use our website.
  • Textual, input and handwritten data . Textual, input and handwritten data, as well as any related information.
  • Location data . Data, which may or may not be precise, about the location of your device. For example, location data can be collected from a device’s IP address or from your account profile data, which indicates your location with less precision, such as a city name or postal code.
  • Other data . Other data provided when you use our website, including data from Google Analytics.
  1. Personal information collected / data security

Providing our products and services. We use data to operate our products and services, as well as to provide you with rich and interactive experiences. All personal information and other data are stored on servers in Canada with high security safeguards, protected against misuse and access by unauthorized persons. We strive to maintain the necessary physical, administrative, and technical security measures at our offices and data storage facilities. Personal information is only made available to individuals (employees or agents) who need access to this information to perform their duties.

We take reasonable steps to protect your personal information transmitted during your use of the website. More specifically, we use technical and organizational measures to protect your personal information against loss or theft, as well as against unauthorized access or disclosure, both internally and externally to our organization.

However, no security mechanism is perfect and you should be aware that there is always some risk of security breach. CLINIQUE SANTÉ PREMIÈRE LIGNE declines all responsibility with regard to the fact that such information concerning you may be disclosed, except in the case of negligence on our part.

All data, including personal information, collected through your use of the website is stored on servers located in Canada. However, this data may be processed by third-party service providers working with CLINIQUE SANTÉ PREMIÈRE LIGNE located outside of Canada to enable them to fulfill mandates on our behalf. In this case, we take reasonable steps to ensure that these third parties are bound by appropriate safeguards.

For example

Product and/or service improvement. We use data to improve our products, including by adding new features or capabilities (error reporting when purchasing a ticket, or when consulting an online program, etc.).

Personalization. Some products include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to tailor your experiences based on data we have about you, such as inferences we make about you and your product usage, activities, interests, and location.

Product and/or service development. We use data to develop new products. For example, we use personal information that we anonymize or pseudonymize to better understand our customers’ needs.

Customer support. We use the data to diagnose and resolve problems related to products and/or services, restore access to your personal account, and provide other support and assistance services.

Contributing to security and problem resolution. We use data to help secure and resolve issues with our products and services. This includes using data to ensure the security of the services we offer our customers, detecting malware and malicious activity, troubleshooting performance and compatibility issues to help customers get the most out of their experience, and informing them about updates to our products and services. This may include using automated systems to detect security issues.

Security. We use data to protect the security of our products and our customers. Our security features can prevent malware from running and notify users when malware is detected on their device, or use video surveillance to ensure public safety at events.

Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You can subscribe to email newsletters, respond to surveys, and choose whether or not to receive promotional communications from CLINIQUE SANTÉ PREMIÈRE LIGNE by email, SMS, postal mail, and telephone. For more information about managing your contact information, email subscriptions, and promotional communications, please see the Access and Control of Your Personal Information section of this Policy.

Relevant Offers: CLINIQUE SANTÉ PREMIÈRE LIGNE uses data to provide you with relevant and important information about the products and services offered. We analyze data from various sources to predict the information that will be most interesting and relevant to you and communicate it to you in different ways. For example, we can predict your interests in entertainment and suggest new activities that might appeal to you.

Advertising. CLINIQUE SANTÉ PREMIÈRE LIGNE uses data collected through its interactions with you, some of our products, and third-party websites to advertise our products and services, including on third-party sites. We may sometimes use automated processes to make advertisements more relevant.

Business transactions. We use data to process your transactions with us. For example, we process payment information to provide customers with product subscriptions and use contact details to provide products purchased from our online stores/ticketing service.

Reporting and business operations. We use data to analyze our operations and improve decision-making. This allows us to make informed decisions and generate reports on the performance of our business.

Protection of rights and property. We use data to detect and prevent fraud, resolve disputes, enforce contracts, and protect our property. For example, we use data to confirm the validity of tickets sold in order to combat fraud. We may use automated processes to detect and prevent activities that violate our rights and the rights of third parties.

Legal compliance. We process data to comply with the law. For example, we use our customers’ ages to ensure we meet our obligations regarding children’s privacy or to verify that the customer meets the recommended age for the audience. We also process contact details and identifiers to help customers exercise their data protection rights.

Research. We use data to conduct research, including for scientific purposes and in the public interest, where permitted by law.

  1. The processing methods used / information disclosures

CLINIQUE SANTÉ PREMIÈRE LIGNE places the utmost importance on the security of your personal information and is committed to processing it in accordance with industry standards, solely for the purposes for which it is collected, as described in this policy or in a specific notice. However, absolute security is impossible given the inherent limitations of internet transmission. Therefore, any information transmitted to us is ultimately at the user’s own risk.

Service providers

We may use external companies and third parties to administer and provide services on our behalf, for example to ensure data processing and storage, to analyze customer service quality, to track and manage bookings, applications and recruitment, to provide marketing services, etc.).

In this case, we take the necessary steps to ensure that these third parties only have access to the information necessary to perform the agreed services, that they process your information only for the purposes we have determined, and that they have in place personal information protection measures that comply with applicable laws and allow for the same conditions and level of protection as set out in this policy.

Third-party applications and software

We use applications or software, for example, for activity registration, newsletter subscriptions, or reservations. The information collected by the external developer (if any) depends on the features and functions offered by the application or software. In some cases, the developer receives no personal data. In other cases, the developer receives personal data solely to provide their services.

Hyperlinks and third parties

The website may contain sharing or publishing options, or links to third-party websites or platforms. By using or activating these links or features, you leave our website and your browsing becomes subject to the terms of use and privacy policies of those third parties.

We have no control over these third-party platforms and the fact that these platforms are listed on the website does not in any way imply our responsibility.

  1. Procedures, information control / compliance and enforcement of the law

CLINIQUE SANTÉ PREMIÈRE LIGNE ensures that all personal information in its possession is as accurate, current and complete as necessary for the purposes for which it is used.

You have the right to request access to your personal information for verification purposes and to request a correction if it is inaccurate. If you believe your personal information is inaccurate or if you wish to access your personal information, you can make a request using the contact details provided at the end of this Policy.

To the best of our ability, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.

Furthermore, there may be circumstances in which we cannot provide you with access to your personal information. This includes situations where access could lead to the disclosure of another person’s personal information, and that person refuses to consent to such disclosure, or where legal restrictions apply. If such a situation arises, we will inform you of the reason why we cannot provide you with access to your personal information.

If your request concerns data appearing on third-party web pages or platforms, please contact those third parties directly.

We may disclose information about you to the government, law enforcement officials, or private parties as required by law, and disclose and use that information when we deem it necessary and appropriate to:

  1. comply with applicable laws, legitimate requests and legal processes, including responding to subpoenas or requests from government authorities;
  2. apply the general terms and conditions that govern our products and services;
  3. to protect our rights, our privacy, our safety, our property or yours or those of others;
  4. to protect against, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activities
  1. Reasons for sharing personal information with third parties / commercial transfers

We do not share your personal information with companies, organizations, or individuals outside of CLINIQUE SANTÉ PREMIÈRE LIGNE , except for our authorized suppliers and partners who need access to the information for the purposes listed in this policy and within its limits, as well as in the following cases:

  • With your consent.
  • For storage on cloud servers, personal information may pass through third-party jurisdictions. Note that we only use the services of reputable companies with privacy policies.
  • For external processing purposes: We transmit personal information to other companies or trusted persons who process it on our behalf, according to our instructions, in accordance with this privacy policy, with a level of data security at least equivalent to our own and in compliance with any other appropriate security and confidentiality measures.
  • For legal reasons: We transmit personal information outside our company if access to it is necessary to comply with applicable laws and regulations.

CLINIQUE SANTÉ PREMIÈRE LIGNE is committed to not selling or renting your personal information to any third party.

CLINIQUE SANTÉ PREMIÈRE LIGNE may sell or transfer all or part of the business or its assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a merger, consolidation, acquisition, reorganization or sale of assets in the event of bankruptcy, in which case we will make reasonable efforts to compel the recipient to comply with this policy.

  1. Use of cookies and similar technologies / your rights and choices

CLINIQUE SANTÉ PREMIÈRE LIGNE may use cookies, web beacons, tracking pixels, log files, or other technologies to collect certain personal information about visitors to our websites, as well as recipients of our newsletters, invitations, and other communications. Cookies are pieces of information transmitted by the server to the browser during a website visit that uniquely identify the current connection. This data may include information such as your Internet Protocol (IP) address, browser type, browser version, the pages of our site you visit, the time and date of your visit, the time spent on the site, and other statistics.

The cookies used are primarily for retrieving search history related to the session, thus facilitating the user’s online browsing experience. It is important to know that enabling cookies may, depending on the chosen configuration, allow other servers to install cookies on your system. You can configure your browser settings to notify you when cookies are present, giving you the option to accept or reject them.

Please note that our website may contain links or references to third-party websites. This policy ceases to apply when you leave our website, and CLINIQUE SANTÉ PREMIÈRE LIGNE is not responsible for the collection or processing of personal information by these third parties or through these external sources. You may choose not to provide us with your personal information. If you decide not to provide the requested information, in some cases, you may no longer be able to use certain website features, and consequently, we may not be able to provide you with products or services. For example, we may not be able to process your booking.

View, modify or delete your information

You can contact us directly to request to view, modify, or delete the information we hold about you.

11. Retention of personal information.

CLINIQUE SANTÉ PREMIÈRE LIGNE retains collected data for two years, depending on its nature and its usefulness in providing our products and services. During this retention period, CLINIQUE SANTÉ PREMIÈRE LIGNE  takes physical and technical measures to ensure the security of data containing personal information.

The main locations where personal information is stored are the cities in which CLINIQUE SANTÉ PREMIÈRE LIGNE provides its services.

Personal information may be stored outside the country in which you live if a third-party provider or other entity to whom we disclose personal information in accordance with this Policy is located outside that country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed, or stored, and government and law enforcement authorities in those countries or territories may have access to it.

Once the retention period has expired, personal information is destroyed. Only statistics or reports containing de-identified and anonymized data may be kept for up to two years.

We reserve the right to modify this policy at any time. If this policy is updated, the date will be changed and the updated version will be published on our website.

12. Person responsible for the protection of personal information

Changes to these rules:

We make changes to this Privacy Policy from time to time. Any reduction of your rights under this Privacy Policy will not be applied without your explicit consent. We always indicate the date on which the last changes were made and allow you to access archived versions for review. If the changes are significant, we post a prominent notice on our website (including, for some services, via email notification).

Person in charge of compliance:

For any questions, comments, or complaints regarding this policy, you can contact the person responsible for ensuring compliance with this privacy policy:

CLINIQUE SANTÉ PREMIÈRE LIGNE
90 boul. du Carrefour, Suite 210
Bromont, QC J2L 3L1
info@cliniquesantepremiereligne.com